Support


Regardless of the technologies you have in your organization, your investment could be wasted if you are not providing enough of the right types of support.

We can provide vendor-certified network specialists for all major Local Area Network environments including Banyan VINES, Novell NetWare, Windows NT and Microsoft LAN Manager. Furthermore, most of our technical support personnel have obtained at least two networking certifications. This cross-training enables us to respond quickly to your support needs, and ensure that you receive the best possible support from our consultants.

We can provide you with:

 

ONSITE OR REMOTE SUPPORT ...
we have a wide range of staff and associates who can provide you with assistance at your site or from our offices.

Help how and where you need it.

LAN ADMINISTRATION
... user account administration, security administration, performance and resource monitoring, file backup/recovery, printer server management, LAN reconfiguration services, communications gateway configuration and management, workstation/printer additions and moves, maintenance of LAN documentation.

We can make your LAN perform the way the vendor said it would.

SOFTWARE INSTALLATION/UPGRADES ...
configuration and installation of all popular software packages and operating systems; customization of batch and configuration files; optimization of memory management; configuration of drivers.


Whether you need new packages installed, or existing packages upgraded, Wilcom can provide expert assistance.

PRODUCT SUPPORT
...
software license management; identification of software problems; installation of patches; development of work-arounds; liaison with vendors; research services.

We can help you keep your users up and running.

TRAINING
... development and delivery of technology training material customized for your environment.

We understand the value of providing ongoing coaching and hands-on experience to your users to supplement formal, classroom training.
PRODUCT EVALUATIONS ... value-added analysis of products, research services, price and availability analysis.
When you feel that magazine articles and vendors' literature are not telling you everything you need to know, Wilcom can help you cut through the fog and fill in the gaps.