Procurement: Wilcom Systems can participate in all phases of the selection and acquisition of Help Desk and Call Center tools, facilities and technology including workstations, software, telephone systems and furniture.

Installing and/or Customizing your Help Desk Software and Tools: Our staff have the technical and analytical skills required to ensure successful and reliable installation of your Help Desk/Call Center software – regardless of whether it is a custom-developed package or an off-the-shelf application. They can take care of customizing the user interface and designing any reports you require.

Implementation of your Telephone System: Whether or not you are installing a simple telephone system or a sophisticated ACD system that links to your Help Desk/Call Center software – Wilcom Systems can help ensure the smooth path to effective operation of this technology.

Development of Procedures and Marketing Materials: Wilcom Systems can review your current call and problem management procedures, and enhance these. We can interview and involve all levels of support team members and vendors to solicit their input and put together clear and concise procedures. Marketing materials will be key to the success of your Help Desk/Call Center.

Documentation: Having effective documentation to ensure that you can maintain the tools, protocols, procedures and technology in place is critical. Our technical writers can customize and enhance your documentation for you, ensuring that you will have the "paper tools" you need – when you need them.

Training: Finally, Wilcom Systems can assist by customizing the training your Help Desk/Call Center team members require. Be it for your Help Desk/Call Center application, your knowledge-base tools, or your telephone system – our "user-friendly" approach to training will ensure your staff are ready and prepared to take on the clients’ calls and effectively maintain the applications.